The return window

Returns run through our retail partner, because that is where the purchase lives. Their order page shows the exact return window for your item and walks you through the steps.

How to start one

Open your order list on the partner site, pick the item, and choose the return option. You will get a label and drop-off instructions, and once the unit arrives back, the partner settles the money to your original payment method.

What helps it go smoothly

• Keep the remote, cables, and paperwork together in the original box.
• Note the reason plainly - a dead HDMI port is a different case from a channel-scan question.
• Start inside the window shown on your order page; dates there are the ones that bind.

Before you send anything back

A surprising share of returned boxes work fine - the antenna was the problem, or the TV was on the wrong input. If the picture is the issue, try the rescan walkthrough first; it takes five minutes and often ends the story.

And one thing that never works: sending hardware to our mailing address. Nothing arriving there can be processed as a return.